Customer Service Specialist
Customer Service Specialist
CEMIX -
▪ Part of the Austrian multinational holding Lasselsberger Group;
▪ A leader in the European building materials industry;
▪ A global company with production facilities on three continents across 13 countries, including Eastern Europe, Kazakhstan, Uzbekistan, China, and Australia;
▪ A pioneer in advanced technologies, featuring modern manufacturing capabilities and innovative solutions;
▪ A provider of a wide product range for all stages of construction – from preparation to final finishing.
We are currently seeking a Customer Service Specialist to join our team at our new manufacturing facility in Samarkand.
WHAT YOUR TASKS WILL BE:
- Manage the order processing workflow (Order Management);
- Receive and process customer orders (distributors, construction companies, retail points, etc.);
- Allocate orders based on stock availability and logistics capabilities;
- Coordinate between sales, production, and logistics departments;
- Monitor order fulfillment, shipment schedules, and delivery timelines;
- Calculate and analyze delivery time and transportation costs;
- Gather customer feedback on product quality and service levels;
- Maintain order tracking reports, delivery performance, and customer satisfaction records.
WHAT WE EXPECT FROM YOU:
- Bachelor's degree in logistics, supply chain management, business administration, or economics;
- 3+ years of experience in customer service, order management, or logistics;
- Understanding of supply chain management, order processing, customer service, and logistics;
- Proficiency in CRM and ERP systems;
- Strong analytical and organizational skills;
- Excellent communication and problem-solving abilities;
- English - at least B1 level.
WHAT WE OFFER:
✔ Competitive salary;
✔ Corporate transportation on a comfortable company bus;
✔ Bonuses for national holidays;
✔ 13th salary based on annual performance;
✔ Voluntary medical insurance;
✔ Career growth in an international company;
✔ Work at a modern production facility with cutting-edge technology.
CEMIX -
▪ Part of the Austrian multinational holding Lasselsberger Group;
▪ A leader in the European building materials industry;
▪ A global company with production facilities on three continents across 13 countries, including Eastern Europe, Kazakhstan, Uzbekistan, China, and Australia;
▪ A pioneer in advanced technologies, featuring modern manufacturing capabilities and innovative solutions;
▪ A provider of a wide product range for all stages of construction – from preparation to final finishing.
We are currently seeking a Customer Service Specialist to join our team at our new manufacturing facility in Samarkand.
WHAT YOUR TASKS WILL BE:
- Manage the order processing workflow (Order Management);
- Receive and process customer orders (distributors, construction companies, retail points, etc.);
- Allocate orders based on stock availability and logistics capabilities;
- Coordinate between sales, production, and logistics departments;
- Monitor order fulfillment, shipment schedules, and delivery timelines;
- Calculate and analyze delivery time and transportation costs;
- Gather customer feedback on product quality and service levels;
- Maintain order tracking reports, delivery performance, and customer satisfaction records.
WHAT WE EXPECT FROM YOU:
- Bachelor's degree in logistics, supply chain management, business administration, or economics;
- 3+ years of experience in customer service, order management, or logistics;
- Understanding of supply chain management, order processing, customer service, and logistics;
- Proficiency in CRM and ERP systems;
- Strong analytical and organizational skills;
- Excellent communication and problem-solving abilities;
- English - at least B1 level.
WHAT WE OFFER:
✔ Competitive salary;
✔ Corporate transportation on a comfortable company bus;
✔ Bonuses for national holidays;
✔ 13th salary based on annual performance;
✔ Voluntary medical insurance;
✔ Career growth in an international company;
✔ Work at a modern production facility with cutting-edge technology.